Decision details

The Committee considered the Policy for Preventing and Controlling Violence, Aggression and other Unreasonable Customer Behaviour (circulated previously).

The Head of Environmental Health and Housing advised the Committee that the policy:

• concerned the welfare of the Authority’s staff and the assessment of risk.  It provided the opportunity to introduce pro-active controls.
• promoted a ‘zero tolerance’ approach and would correctly equip the staff to deal with issues of unreasonable behaviour.
• had been considered by both staff and Unison.

The Head of Environmental Health and Housing added that although risks were covered the issue of near-misses had not yet been specifically written into the policy, although the recording of these was as important as recording actual incidents. He requested the Committee approve the addition of the wording regarding the recording of ‘near-misses’.

                        RESOLVED that:

a)      the wording on the Policy for Preventing and Controlling Violence, Aggression and other Unreasonable Customer Behaviour be amended to include ‘near-misses’; and

b)      the Policy for Preventing and Controlling Violence, Aggression and other Unreasonable Customer Behaviour be noted.