Decision details

Request for Approval to pay Feedback Compensation

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


The Committee considered a Request for Approval to Pay Feedback Compensation report by the Customer Feedback and Service Improvement Officer (circulated previously).


The Chief Executive advised the Committee that:


·         The request had been brought to the Committee for consideration as it exceeded the value allowed under the officer’s delegated powers.

·         The complaint had been in relation to a planning issue where the complainant argued that he had received conflicting advice from the Planning Team which had resulted in him submitting an application which was later refused. The compensation would cover the costs incurred by the applicant for his fees; including planning application fees, architect and agent costs, plus survey costs.


In response to questions from the Committee, the Director of Resources and Deputy Chief Executive confirmed that the payment would be covered from the existing Planning budget.


RESOLVED that the payment of Feedback Compensation be approved.


Report author: Jo Teasdale

Publication date: 23/11/2021

Date of decision: 16/11/2021

Decided at meeting: 16/11/2021 - Governance Committee

Accompanying Documents: