Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
The Committee considered a report by the Customer and Corporate Communications Manager (circulated previously) in relation to Compensation Payments Made under Delegated Powers.
The Chief Executive advised the Committee of the following in relation to the report:
· A total of £595.08 had been paid out to nine customers. Eight were in relation to Operational Services and one for Housing Benefit.
· The Housing Benefit compensation payment was for £300 (over 50% of the total) following an ombudsman complaint where it was deemed that incorrect advice had been given to a customer.
The Chief Executive confirmed that this was an annual report as there were only a few compensation payments made. Details of complaints were covered by the AGS.
RESOLVED that the Compensation Payments Made under Delegated Powers report be noted.
Report author: Claire Holm
Publication date: 12/07/2021
Date of decision: 08/06/2021
Decided at meeting: 08/06/2021 - Governance Committee